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Report Lost or Stolen Card

Debit Cards

If your debit card has been lost or stolen, please contact us immediately to avoid any fraudulent charges to your account.

  • During CRCU business hours, please contact us at 281.422.3611 in Baytown, 281.462.2728 in Crosby or Atascocita, or in person at any CRCU Branch to report your card lost/stolen
  • After hours and on weekends, please contact 1.800.528.2273 between 6am to 11pm CST, 7 days a week, to report your card lost/stolen
  • If you are experiencing difficulty with your debit card after hours, please call 844.453.2412. 

Credit Cards

If your credit card has been lost or stolen, please contact us immediately to avoid any fraudulent charges to your account.

  • Call 1.800.442.4757 or 844.453.2412. 

Community Resource Credit Union works to catch any fraudulent behavior and protect your accounts. However, there are also some simple things you can do.

Protect your Personal Identification Number (PIN):

  • Never write down your PIN. Memorize it as soon as you get it.
  • Do not disclose your PIN to anyone. No one from any financial institution, the police or a merchant should ever ask for your PIN.
  • Beware of phishing emails. These are emails that appear to be from your financial institution or online merchant asking for account information. Do not reply to them or click on any links.
  • MasterCard®, your bank, credit union or any other legitimate online merchant will never ask for your PIN or other personal financial information via email.
  • At an ATM or PIN pad, enter your PIN discreetly, shielding the keypad with your hand or body.

Follow these steps to spot suspicious activity and protect your account:

  1. Review your monthly checking account statements to spot any unauthorized purchases.  You can also monitor your account activity through Online Banking at any time.
  2. Review your credit reports for accuracy. Call any one of the three credit reporting agencies to receive your free annual credit report.  (See below)
  3. If you spot any unauthorized charges, please contact us immediately.

You should also contact the three credit reporting agencies listed below to notify them of any suspected fraud or identity theft.

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(281) 422.3611
(800) 238.3228

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