woman on cell phone

Touch Tone Teller

Automated telephone banking for performing quick and easy inquiries and tasks

Convenience and control are at hand.

Sometimes a simple phone call can accomplish so much. With CRCU’s Touchtone Teller, you can find out your account balances, review transactions, and even make transfers between accounts 24/7.

What to know

  • You can use TouchTone Teller to review current and prior-year tax information.
  • To ensure your security, you will need a primary and secondary access code.
lady on tablet drinking coffee

 Why it’s great

  • 24/7 access, even without internet connection
  • Free service
  • Easy to enroll
  • Use it to transfer funds between accounts
  • Conveniently check transactions and balances

How to get started

To get started, you will need your CRCU account number and an access code. Request an access code by calling CRCU at 281.422.3611 or 800.238.3228. Once you receive your access code you can change it anytime through the TouchTone Teller system. 

Instructions

Call TouchTone Teller at 281-420-4190 or toll free 800-626-7136.

  1. Enter your account number followed by the # sign
  2. Enter your access code followed by the # sign
  3. Enter your secondary access code followed by the # sign

First-time users can create their own secondary access code.

Frequently Asked Questions

What can I do with TouchTone Teller?

A lot! Here is a list of commands you can use with TouchTone Teller at 281-420-4190.

  1.  ACCOUNT INQUIRY – press 1

THEN…

1.1 For Balance Inquiries press 1

• Open Share List, press 1

• Open Loan List, press 2

• Mortgage Loan Inquiry, press 3

1.2 For History Inquiries press 2

• For Share History, press 1 > Enter Share ID # > Enter Number of Transactions #

• For Draft # Inquiry, press 2 > Enter Draft Number #

•  For Last Deposit, press 3 > Enter Share ID #

• For Loan History, press 4 > Enter Loan ID > Enter Number of Transactions #

• For Deposit History, press 5 > Enter Share ID # > Enter Number of Transactions #

• (NEW!) For Pending ACH Debits, press 6 > Enter Share ID #

1.3 (NEW! ONLY FOR EXISTING CARD NUMBERS) To Request a Replacement Card, press 3

1.4 For Tax and IRA Information, press 4

• For Dividend Information, press 1

• For Interest Information, press 2

• For IRA Contributions, press 3

2. FINANCIAL TRANSACTIONS – press 2

THEN…

2.1 For Share to Share Transfer, press 1

2.2 For Share to Loan Transfer, press 2

2.3 For Loan to Share Transfer, press 3

2.4 To Make a Mortgage Payment, press 4

2.5 (NEW!) To Make a Credit Card Payment, press 5

2.6 (NEW!) For Live Check Request, press 6 

3. (NEW!) LOAN PAYOFF REQUEST – press 3

THEN…

3.1 (NEW!) Same Day Payoff, press 1

3.2 (NEW!) 10-Day Payoff, press 2

3.3 (NEW!) 20-Day Payoff, press 3

4. CHANGES TO PREFERENCES – press 4

THEN…

4.1 To Update Access Code, press 1

4.2 To Update Secondary Access Code, press 2

BACK – Press the Asterisk (*) to go back to the previous menu.

OPERATOR – Press 0 to speak to an Operator. 

ENTER  – Press the Pound (#) to enter your selection.