Recently we’ve observed a concerning increase in social engineering scams where scammers are impersonating CRCU employees, targeting our members trying to obtain your home banking passwords and other authorization codes. These scammers will appear as if they are real CRCU employees seeking to assist you with your account under false pretenses. They can spoof our phone numbers and email addresses claiming to be from the CRCU Fraud Department and will claim to be alerting you of suspicious activity on your account.

Please understand a CRCU employee will never ask you for the following personal information:

• Home Banking Username
• Home Banking Password
• Any Authorization Codes texted to you

If you receive a request for any of this information DO NOT RESPOND, hang up, and call the credit union at 281-422-3611 to report the incident. When you call us at this number, we may ask you to verify some personal information to ensure we are talking to you; however we will never ask for usernames, passwords or authorization codes.

We urge you to remain vigilant and never provide your online banking credentials to anyone contacting you and/or claiming to represent CRCU. If you ever feel uncertain or uncomfortable, please don’t hesitate to end the conversation and reach out to us at 281-422-3611.

I want to express our sincere appreciation for your continued trust and support as valued members. Once again, your safety and security are our top priorities, and we are committed to ensuring the integrity of your information. 

Thank you for your attention to the matter, and stay safe.

Sincerely,
Russell Ballard
President/CEO