CRCU Member Survey
You Make CRCU Who We Are And We Want to Hear From You
For more than 90 years, CRCU has been proud to serve Southeast Texas. Through it all, our members have been at the heart of who we are and why we’re here.You’re more than a customer. You’re a member owner. That means your voice matters and helps shape the future of the credit union.
That's why, over the next couple of weeks, we're inviting members to share their honest thoughts about their overall experience with CRCU.
What to expect
Beginning the week of September 28, you may receive an email invitation to complete a short survey about your relationship with CRCU. It takes about five minutes, and there are no wrong answers — we simply want to know what's working, what isn't, and how we can serve you better.
We’ve partnered with CSP, an independent research firm, to hear directly from our members. The survey invitation will come from survey@cspsurveyfeedback.com, and your responses will go directly to CSP and remain confidential. This gives you the opportunity to openly share your thoughts and experiences.
Your feedback helps us make meaningful decisions about our products, our branches, and your overall experience. When you tell us what’s working and where we can do better, we listen.
A Quick Note on Your Security
CRCU will never ask you for sensitive information by email, text, or phone. This survey is no exception: it will never request your account number, password, PIN, or Social Security number. If you ever receive a message claiming to be from CRCU that asks for that kind of information, don't respond — call us directly at 281-422-3611 so we can help.
Thank you for being a valued member. We appreciate you taking the time to share your thoughts and help us continue improving the member experience.
Frequently Asked Questions
Is this survey really from CRCU?
Yes. We’ve partnered with CSP, an independent research firm, to conduct the survey on our behalf. The survey invitation will come from survey@cspsurveyfeedback.com.
How long does it take?
About five minutes.
Will it ask for my account information or password?
No. The survey will never ask for your account number, password, PIN, Social Security number, or any other sensitive personal information.
Who is CSP?
CSP is an independent research firm that helps organizations better understand the experiences of their members and customers. We’ve partnered with them to gather honest input from our members and learn where we’re doing well and where we can improve.
Do I have to take it?
No. Participation is completely voluntary, but we’d truly value your input.
Are my answers confidential?
Yes. Your responses go directly to CSP and remain confidential. They’re used to help us better understand and improve the overall member experience.
I got the email but I’m not sure it’s safe. What should I do?
The survey invitation will come from survey@cspsurveyfeedback.com and will never ask for sensitive account information. If anything seems off or a message asks for account numbers, passwords, or other sensitive information, don’t respond. Call us at 281-422-3611, and we’ll be happy to confirm it for you.