Bill Pay FAQs








Bill Pay* FAQs


Learn more about the new Bill Pay experience and find answers to other common questions.

 

 

The new Bill Pay experience makes it easier to view, manage, pay, and track your monthly eligible bills. This innovative platform offers a comprehensive view of your bills and payment activity—similar to the experience of paying directly through your billers’ websites.

Eligible billers include utility companies, credit card companies, insurers, telecoms, cable companies, service providers and more. The intuitive search delivers a similar experience to top search engines, helping you quickly find your particular billers. 

That’s easy! Eligible billers are already linked - all you need is to add your account number for that particular biller. In some instances, additional information such as your zip code may be needed. 

You can manually enter billers and those you pay. You simply input their details within the Bill Pay and you’re set!

Bill Pay allows you to pay through all methods offered by your billers. For instance, if your gas and electric company accepts card payments, you can make a one-time instant payment through your credit or debit card, toward eligible billers. You can also use your checking account. Please note that payment methods will vary per eligible biller, depending on the payment methods they offer. 

Absolutely! Autopay can be enabled for eBills offered by your linked billers. When you receive an eBill, it is automatically paid through your checking or savings account. For billers not offering eBills, you can set recurring payments to ensure bills are paid on time, every time. 

Bill Pay offers instant confirmations for applicable billers so you will know immediately that your payment has been processed and posted. These notifications can be sent to your email or mobile device, whichever you prefer. 



*FREE Bill Pay service must be deemed active, requiring at least one payment every 30 days, in order to avoid fees. If inactive, a $3.95 per month fee will apply to maintain the Bill Pay account.