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Bill Pay FAQs
Bill Pay* FAQs
Learn more about the new Bill Pay experience and find answers to other common questions.
The new Bill Pay experience makes it easier to view, manage, pay, and track your monthly eligible bills. This innovative platform offers a comprehensive view of your bills and payment activity—similar to the experience of paying directly through your billers’ websites.
What types of billers can I add?
How do I link to my account?
That’s easy! Eligible billers are already linked - all you need is to add your account number for that particular biller. In some instances, additional information such as your zip code may be needed.
What if one of my billers is not in the directory?
You can manually enter billers and those you pay. You simply input their details within the Bill Pay and you’re set!
What payment methods can I use?
Bill Pay allows you to pay through all methods offered by your billers. For instance, if your gas and electric company accepts card payments, you can make a one-time instant payment through your credit or debit card, toward eligible billers. You can also use your checking account. Please note that payment methods will vary per eligible biller, depending on the payment methods they offer.
Can I set up automatic and recurring payments?
Absolutely! Autopay can be enabled for eBills offered by your linked billers. When you receive an eBill, it is automatically paid through your checking or savings account. For billers not offering eBills, you can set recurring payments to ensure bills are paid on time, every time.