Education is the first line of defense against fraud and deception, and CRCU is dedicated to helping you protect yourself.
Click here for more information on our recent online banking security upgrade.
How We Protect You
CRCU has many security policies in place to make sure your financial information is protected.
Our website uses high-grade Secure Socket Layer (SSL) encryption during all transactions that involve sensitive data to and from members.
The multi-factor authentication is a secure and effective means of identity verification for signing on to Online Banking. It lets you know that it's really you accessing your accounts.
The one-time passcode is a security feature that provides additional protection from fraud and identify theft. In addition to your Username and password, the one-time passcode helps us to identify you as the true owner of your account. The one-time passcode can be sent either by text, voice call or email.
If the computer you use is not recognized, you will be asked for a one-time passcode the answers you setup related to your challenge question before being allowed access.
Click here for more information on one-time passcodes.
Our internal network is protected by a wide variety of security software. We also conduct routine and regular security analysis on our network.
To help lower your risk of identity theft and mail fraud, we offer paperless E-Statements and the ability to view check images online. In addition, our Online Bill Pay service allows you to pay your bills automatically and securely.
Your Rights Under Regulation E
The Electronic Funds Transfer Act is commonly referred to as “Regulation E”. Electronic Funds Transfers services using debit cards, Touchtone Teller, Online Banking, Mobile Banking and Bill Pay have certain protections and liabilities under Regulation E, including:
You have the right to receive periodic statements and if your statement shows transfers you did not make, you have 60 days after the statement was mailed to you to notify CRCU. You may authorize periodic or recurring automatic payment from, and deposits into, your account. You have the right to stop payment on regular payments with three business days or more advance notice.
Tell us at once if you believe your card has been lost or stolen or if you believe someone has used any EFT service, ATM card, Visa Debit Card or access code or otherwise accessed your accounts with us without your authority or if you believe that an electronic funds transfer has been made without your permission using information from your check.
If you tell us within two (2) business days of discovery that your card has been lost or stolen, you can lose no more than $50 if someone accessed your account without your permission. If you do not tell us within two (2) business days after you learn that your card has been lost or stolen or that there has been unauthorized use of an EFT service, and we can prove that we could have stopped someone from accessing your account without your permission, you could lose as much as $500.
- Never keep your PIN with your debit card as you may be liable for unauthorized use. You are liable for all transfers of purchases made via your card, access code or passwords that you authorize or allow. You have no right to stop payment for terminal transactions, as those transactions are immediately deducted from your account.
Assess Your Risk
We recommend periodically assessing your online banking risk and put into place increased security controls where weaknesses are found; particularly for members with business accounts. Some things to consider when assessing your online banking risk are:
Who has access to your online business accounts?
How and where are user names and passwords stored?
How strong are your passwords and how often are they changed? Are they changed before or immediately after terminating an employee who had access to them?
- Do you have dual controls or other checks and balances with respect to access to online banking transactions?
The tabs below contain additional resources and information to keep your personal information, and your money, safe and secure.