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Card Compromise

CRCU is aware of the most recent card compromise that took place at the major retail chain, Target.  As of December 19, we are working with our data processing company to determine if any of our member's card information is a part of the compromise.

A data compromise is an organized theft of ATM, debit or credit card information.  Each time you visit a merchant and pay with your card, your card number is stored with the merchant/acquirer for a short time before the information is deleted.  In rare cases, the data is not deleted and becomes vulnerable to compromise.  Thieves have learned how to obtain this data, which can contain millions of card numbers.

What to Expect 
Learning that your credit or debit card information may have been compromised can be distressing.  If your card account data has been compromised, here are some important things to know: 

  • We may proactively close your card and reissue a new card to help protect your account
  • If we reissue a new card, that does not necessarily mean fraud has or will occur on your account
  • You may report any unauthorized transactions on your account by calling 800.442.4757, anytime day or night.

If you have any questions or concerns, please contact us - we are here to help.   

  • Security Tips
  • Report Fraud
  • Unsolicited Email
  • Always know the location of your card.  If you don't know it's whereabouts, contact us immediately
  • Monitor your account activity through online or mobile banking
  • Establish alerts using our online banking service under "My Settings"
  • If you receive statements in the mail, review your statement as soon as possible

Community Resource Credit Union will never send messages (email, phone or text) requesting your personal information, including card numbers, passwords or PIN. If you receive a message asking for your personal or confidential information  do not respond. Immediately contact the credit union at 281.422.3611, 800.238.3228 or e-mail answers@crcu.org to report the incident.

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Fraud Detection

We utilize a state-of-the-art 
fraud detection system to help 
prevent fraudulent transactions.