Privacy Statement FAQs

Community Resource Credit Union recognizes the importance of protecting personal information. Therefore, we have developed a privacy policy and approach that respects your privacy.

Q: When does Community Resource Credit Union collect personal information?
A: Visitors to our web site will remain anonymous. We do not collect personal identifying information about visitors to our site. Our servers collect standard non-identifying information about visits to the site, such as date and time visited, Internet (IP) address, city, state, and country. This information is used to compile standard statistics on web-site use.

If you have provided personal identifying information via e-mail (such as name and address), the information is not sold or transferred to other parties.

Your e-mail address will not be disclosed to other parties. We will retain the content of the e-mail, your e-mail address, and our response. This will allow us to respond to any follow-up questions you may have and to measure how effectively we address your concerns.

If you use our home banking services, your online sessions, including the transactions you conduct online, will be collected and retained. This data enables us to process and confirm your transactions. It also enables us to provide you with automatic online reports.

You may use services provided by a service provider to Community Resource Credit Union. This service provider may retain personal information you provide in the context of using that product or service ONLY. They do not have any access to any other information except what you and we provide to them. They, too, are sensitive about privacy and treat your information with caution.

Q: How does Community Resource Credit Union use the personal information I provide?
A: Community Resource Credit Union will use personal information as appropriate in the normal course of our business to provide the products and services that you have requested or those which may be of interest to you. We will also use this information to provide positive identification of you when you contact us. On occasion, we may create personalized content, services and promotions from the information you have provided to offer new service opportunities to you.

Community Resource Credit Union may be required to disclose member information as a result of regulatory or judicial action. We will comply with all applicable laws in making these disclosures and ensure that the requesting party has a legal and valid requirement or is legally entitled to the information.

Q: Does Community Resource Credit Union provide personal information to external parties?
A: Absolutely not! Community Resource Credit Union does not and will not sell or provide personal information to third parties for independent use. We may, however, share personal information with our business partners if that information is required to provide the product or service you have requested.

Q: Can I confirm that the information Community Resource Credit Union collects is correct?
A: If you ever have questions or issues regarding the accuracy of your personal information at Community Resource Credit Union, please contact us in writing, via e-mail, or telephone. We will investigate your questions and update our records as needed. We request you keep your information as up to date as possible so that you may get the maximum benefit from the credit union. In particular, please make sure that you inform us of e-mail address changes since this is the most rapid way to communicate.

Q: How is my information protected?
A: We use multiple levels of security to ensure there is no unauthorized access of your information. For more information, please review our statements about security.